Shipping & General Sales Terms
PACKAGING & INSURANCE
We give you peace of mind in the delivery of your domestic and international packages. Your products are wrapped separately in protective packaging to prevent shifting during shipment. There is no indication of package content on labels, the return address, or wrapping. Every package requires a signature upon delivery. Every package is insured and it is mandatory to choose from a list of premium insurance when your package is over $100,000 in value. In the event of loss or damage in transit, we re-ship as soon as possible. Please note that our insurance policies provide coverage to packages in transit only.
After receipt of funds, delivery assured by the end of the second business day. International orders are expected to be delivered within 3 weeks.
Once your order has shipped, you will receive an email notification with all tracking information. Use your tracking number to get updates on your delivery.
These General Terms and Conditions (hereinafter the GTCs) shall govern all relations between the parties and allow the creation of a client’s account for purchasing, selling and/or storage of precious metals, and apply to any and all transactions between the client and PRISTINE REGAL JEWELERS for purchasing/selling and for storage.
The Company PRISTINE REGAL JEWELERS reserves the right to modify the GTCs at any time, the changes of which shall become immediately applicable, as soon as they are posted on the Website.
By continuing to access or to use the Website Client is deemed to have accepted the changes to the GTCs.
The sales prices shown on our website for *Valcambi* are not to be interpreted as mandatory contractual obligations, but rather as bids from clients.
You can make a change to your order anytime by clicking on “Cart”. When sending your order by clicking on “Place My Order”, you are submitting a mandatory contractual offer. If we do accept this offer, we will send you an order confirmation by e-mail. This order confirmation will be sent immediately or as soon as possible, within 48 hours following reception of your order.
Upon receipt of the invoice amount, you will be notified and sent a payment confirmation. Payment conditions are determined by art. 10. We reserve the right to revoke our order confirmation if either our internet presentation and/or our order confirmation should contain some errors or be incomplete, which could be to our disadvantage regarding the contract (e.g. differences in actual market prices resulting from incorrect data processing, notably).
In such a case, we shall revoke the order within one week from discovering the error – by e-mail – and immediately reimburse you the amount you paid, including fees.
Our legal rights, notably of contestation of the contract due to an error, remain.
3. PURPOSE OF THE AGREEMENT
The object of the contract is the purchasing of precious metals by the client from PRISTINE REGAL JEWELERS, their storage and insurance.
Due to the unpredictable nature of commodity markets the buying or selling commodity products such as the Bars/coins comprises a high degree of risk and might not be suitable for everyone. The Client declares that he/she has read and understood these GTCs and is aware of the nature and extent of his/her rights and risks when purchasing such products.
5. PRECIOUS METAL FINENESS
The Company PRISTINE REGAL JEWELERS guarantees that:
Each bar has a minimum fine purity of 995.0 / 1000.
Each coin has a minimum fine purity of 900.0 / 1000.
6. STORAGE IN A VAULT
The Bars/coins purchased by Client through PRISTINE REGAL JEWELERS Ltd remain in the vault where they are stored after purchase. All the products are weighed, have a serial number (Bars only) and are stored in a secure vault.
The Bars/coins purchased by Client through PRISTINE REGAL JEWELERS shall be stored at the site of Zurich (Bimenzältenstrasse 75, 8302 Kloten ZH) located in Switzerland and operated by the company PRIMEXDELIVERY.COM. They shall be stored in a personal safe whose number shall be generated by the company PRIMEXDELIVERY.COM and forwarded by the latter to the Client via PRISTINE REGAL JEWELERS LTD in a storage certificate entitled “SSOR”. This account number shall be for the exclusive use of the Client. It will be referenced on each of the invoices and other contractual documents sent by PRISTINE REGAL JEWELERS LTD to the Client.
PRISTINE REGAL JEWELERS LTD only stores Bars/coins that are purchased from and recognized by the professional market.
PRISTINE REGAL JEWELERS LTD has commissioned PRIMEXDELIVERY.COM to be its vault operator and to manage the safe storage of the Bars/coins in Switzerland, Singapore, New York and Toronto.
The standing and reputation of PRIMEXDELIVERY.COM in the precious metals market guarantees that the Bars/coins stored in its vaults enjoy the highest level of security, in accordance with the requirements of the precious physical metals market standards.
The original ownership certificate is held by PRIMEXDELIVERY.COM and PRISTINE REGAL JEWELERS LTD shall not modify this certificate without the Client’s express consent. The certificate is kept in the vault to allow for quick resale of the Bars/coins and to avoid the risk of loss or theft.
The certificate may be posted to the Client upon request in writing.
PRISTINE REGAL JEWELERS LTD shall make its best efforts to ensure that the Bars/coins are properly and adequately insured against theft and damage, in accordance with the insurance standards accepted by the physical precious metals industry, with the exception of the cases of terrorism and civil war. The premium for such insurance is included in the annual storage fees paid to PRISTINE REGAL JEWELERS LTD for the proper care and storage of the Bars/coins.
PRISTINE REGAL JEWELERS LTD confirms that in the "Storage Agreement" entered into with PRIMEXDELIVERY.COM, written evidence of the insurance coverage is to be presented upon request and shall be transferred to the Client if so requested.
8. FEES AND COMMISSIONS
The Bars/coins are provided to the client at spot price at the date of purchase by PRISTINE REGAL JEWELERS LTD plus a buying commission. The Bars/coins are sold at the spot price at the date of sale less a sale commission.
PRISTINE REGAL JEWELERS LTD proceeds with the sale of precious metals to the client at the price agreed upon and validated. Once the transaction is made, the client will receive notification by e-mail. The invoice will be accessible via the member account.
PRISTINE REGAL JEWELERS LTD however reserves the right to share with the Client any un-foreseen expenses evolution (for reasons beyond its control) such as increased storage costs, customs charges and other similar unforeseen cost increases.
It is being clearly stated that should the Client withdraw or sale the precious metals from the secure vault at any time prior to the expiration of the first year of storage, Client shall in no manner be entitled to any proportionate reduction in the annual storage fees. In subsequent years the Client shall be reimbursed a proportionate part of the quarterly invoice on a pro rata basis.
9. Storage FEES
In addition to the purchase commission charged by PRISTINE REGAL JEWELERS LTD, PRISTINE REGAL JEWELERS LTD shall charge storage fees to cover the costs of handling, warehousing, transportation and insurance. The storage fees to be charged are set out in the Website under the "Storage Fees" tab and are invoiced annually the first year, and annually or quarterly the second year.
Should the Client fail to pay the storage fees following receipt of the invoice, PRISTINE REGAL JEWELERS LTD reserves the right to refuse any request from Client to withdraw the Bars/coins from the secure vault. PRISTINE REGAL JEWELERS LTD shall furthermore have the right to sell the Client’s Bars/coins in satisfaction of its fees. Any remaining balance after the payment of the unpaid storage fees shall be transferred by PRISTINE REGAL JEWELERS LTD directly to the Client’s bank account and the contractual relationship between the parties will be terminated forthwith.
10. TERMS OF PAYMENT
The purchasing price and storage fees (invoice amount) shall strictly be paid in advance. The invoice amount needs to be paid without delay by wire transfer and has to be credited to our banking account within three (3) days from the order confirmation date.
Otherwise, we reserve the right to terminate the contract, even without having allowed you any additional delay (fixed-terms sale). Any and all other legal claims, notably in regard to the purchasing price, default interest and/or damages, shall be deemed un-applicable.
In case of late payment or non-payment, our right to damages shall be, at a minimum, equivalent to the price variation occurred in the meantime for the products on the financial market. We reserve full ownership of the shipped merchandise until reception of full payment of the delivery invoice.
Payment by the Client to the Company may only be effected by wire transfer (directly to the Company’s bank account) for the renewal of storage fees. Payment may be made in Euro, US dollar, Swiss Francs or Pound Sterling.
PRISTINE REGAL JEWELERS LTD shall inform the Client once funds have been received and shall then proceed with the transaction. Once the transaction is executed, PRISTINE REGAL JEWELERS LTD shall reimburse the Client by wire transfer to the Client’s bank account, any positive balance remaining in PRISTINE REGAL JEWELERS LTD’s account for that particular Client within forty-eight (48) hours following the execution of the transaction.
The Client is solely responsible for the payment of any taxes or any other similar fiscal obligations for which the Client may be liable in any jurisdiction of residency with respect to the acquisition, sale or storage of the Bars/coins. Such taxes may be added to the selling price if necessary.
The Client declares and warrants that he/she has taken tax and legal advice in all relevant jurisdictions with regard to the purchase/selling of the Bars/coins.
12. LIMITS OF LIABILITY AND FORCE MAJEURE
The role of the Company is limited to that of executing the instructions received from the Client. The Company does not advise the Client on the purchase or sale of silver or gold and Client is encouraged to seek proper advice from licensed financial advisors.
The Company does not have the competence to and cannot guarantee that the Client will realize any capital gain upon the eventual resale of the Bars/coins purchased.
The Company may in no way be liable in case of telecommunication means failure, whether the failure be due to the server hosting the Website, or any other website, non-receipt of emails, photocopies or letters sent by the Client.
All data accessible from the Website is posted for indication purposes and is not to be taken as a substitute for the information issued by official bodies.
The Company assumes no liability for delays or failures in the performance of its obligations if such delay or failure is due to unforeseen events beyond its control and which are deemed to constitute force majeure. Such causes that might terminate or suspend the obligations of the Company for reasons due to Force Majeure, include inter alia, Acts of God, floods, lightning, fire, earthquakes, labor disputes, shortages, rationing, energy failure, war, terrorism, riots, embargoes, governmental actions, accidents affecting the production and storage of PRISTINE REGAL JEWELERS LTD’s products, total or partial stoppage of supply, failure of the carrier, insurrections, energy suspensions, machinery breakdown, total or partial strike, administrative decisions, epidemics, explosions, third party actions, and any external event that is likely to delay, prevent or make prohibitively expensive the implementation of the Company's commitments and obligations.
The occurrence of an event constituting force majeure shall be immediately notified to the Client.
13. CONFIDENTIALITY AND THE FIGHT AGAINST MONEY LAUNDERING
The Client will abstain from making any operation, through the intermediary of the Company that could be construed as money laundering and declares that the remittance of all and any funds which have been or which at any time in the future may be remitted for the account of the Company does not and will not constitute a money laundering offence, as defined in the Proceeds of Crime Act 2002 (POCA) and The Money Laundering and Terrorist Financing (Amendment) Regulations 2019 (MLR 2019), and that the funds are not of illicit origin or otherwise derived from any criminal activity.
The Client hereby guarantees that the funds used for the transaction have been duly declared to the fiscal authorities of his/her country of residence and/or citizenship.
The Client will not be permitted to purchase precious metals using a bank transfer from a third-party account.
For this purpose, any User who wishes to buy precious metals from PRISTINE REGAL JEWELERS LTD must provide a copy of his passport and a proof of address.
14. NO RIGHT OF RETURN OR CANCEL
There is no statutory right to return or cancel an order once placed under the Financial Services (Distance Marketing) Regulations 2004. The goods and services we supply are dependent on fluctuations in financial markets.
You can however request that we terminate an order you have placed in some circumstances.
If you do choose to terminate an order prior to dispatch / collection you will be charged for any fall in the underlying metal price for the goods from when the order was placed to when it was terminated, along with a termination fee.
15. GOVERNING LAW AND ARBITRATION
The GTCs and the legal relations resulting from their acceptance shall in all respects be governed by and interpreted in accordance with the laws of Switzerland and United Kingdom (UK).
Any dispute, controversy or claim arising out of or relating to the GTCs, or the breach, termination or invalidity thereof, shall be settled by arbitration in accordance with the International Arbitration Rules of the International Centre for Dispute Resolution. The number of arbitrators shall be one. The place of arbitration shall be United Kingdom (UK). The language to be used in the arbitral proceedings shall be English.
Your Shipping Choices
We want to make your life a little easier, and get your package to you safely and quickly.
For in-stock items that don't need sizing or personalization:
Orders placed and payment approved by 2:00 PM Monday - Friday ET will ship the same day.
Orders placed after 2:00 PM ET or on Saturday, Sundays or holidays will ship no later than the next business day pending payment approval.
Business days are Monday - Friday (excluding U.S. federal holidays).
Additional time will be required for orders requiring ring sizing, special orders, personalized items and Design-A-Ring orders. This additional time is reflected in the Estimated Arrival date on the individual product information pages, in the shopping bag and throughout the checkout process.
Tracking Your Order
We'll send you an email - and a text if you choose that option - with your tracking number and estimated arrival date. The number can also be found on the Order Status page on pristineregaljeweler.com. You can also use the tracking number on the carrier's website.
Estimated Arrival Date
We've calculated the estimated arrival date for your purchase. The Estimated Arrival Date for each item will appear on the individual product information pages, in the Shopping Bag, throughout the Checkout process, and in the Order Confirmation.
However, there are some factors that may cause your estimated arrival date to change:
Delays in credit approval/Bank Wire Transfer
Other shipping/vendor service disruptions
APO/FPO/DPO orders going through the Military Postal Service Agency (MPSA)
The Estimated Arrival Date DOES take the following into account:
Additional time needed for ring sizing
The time needed to create your personalized and special ordered items
Items shipping from different locations on different days*
Shipping method you selected in checkout**
*All merchandise orders may ship from different locations on different days.
**The Estimated Arrival Date on individual product pages will default to ground shipping or any shipping promotions current at the time of the order. Selecting alternate shipping methods may change the Estimated Arrival Date. You may also have multiple Estimated Arrival Dates within one order or several items.
Returns & Exchanges
If you're not happy with your purchase, we want to make it right. You can return or exchange your item to Pristine Regal Jewelers store for up to 30 days after purchase.* We can handle a return at pristineregaljeweler.com but exchanges must be done at one of our stores.
Watches not special-ordered and accessories can be returned if they're unworn or unaltered, and must be accompanied by the original packaging, instructions and warranty information to a pristine regal jeweler store or pristineregaljeweler.com. Again, exchanges can only be done at a pristine regal jeweler.
You can't return or exchange custom-designed merchandise, class rings, special-ordered watches or any personalized engraved merchandise.
Preparing Your Return By Mail
To return a shipped item to pristineregaljeweler.com, please follow these steps (they're also on your packing slip).
Indicate the reason for your return in the Return Reason column on the packing slip next to the item you're returning.
Include the packing slip and all original documents in the package.
Put the pre-printed return label on the center of the box, and the pre-printed return address label on the top left corner of the box. This is not a pre-paid label.
Ship your package with a paid return label and insured for the full purchase price. This return label can be purchased at any UPS, FedEx or USPS package delivery provider.
Your packing slip MUST accompany the return.
All returns will be inspected by our Quality Assurance team before we can process a refund.
We'll credit your original payment method, excluding delivery charges, within three weeks of receiving your return.
pristineregaljeweler.com isn't responsible for merchandise that's not received or not returned in accordance with these terms.
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