Privacy Policy
Pristine Regal Jewelers (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit or make a purchase from pristineregaljewelers.com (the “Site”). If you have questions, contact us at: support@pristineregaljewelers.com.
1) Information We Collect
A) Information you provide
When you interact with our Site, you may provide:
Contact details (name, email, phone number)
Billing and shipping address
Order details (items purchased, delivery notes)
Account details (if you create an account)
Messages submitted via forms or concierge requests
B) Payment information
Payments are processed through secure payment providers. We do not store full payment card details on our servers. Payment providers may collect payment data as required to process your transaction.
C) Automatically collected information
When you browse the Site, we may automatically collect:
Device and browser information
IP address
Pages viewed and actions taken
Referring/exit pages
Cookies and similar tracking technologies
2) How We Use Your Information
We use your information to:
Process and fulfill orders (payment, shipping, tracking, customer service)
Communicate about orders, delivery updates, and support requests
Respond to custom requests, sourcing inquiries, and concierge messages
Improve the Site, user experience, and product offering
Prevent fraud, abuse, and unauthorized activity
Send marketing emails only if you opt in (you can unsubscribe anytime)
3) Cookies & Tracking
We use cookies and similar technologies to:
Keep your cart and session working properly
Remember preferences
Understand website performance and usage
You can manage cookies through your browser settings. Disabling cookies may affect how the Site functions.
4) Sharing Your Information
We may share information with trusted third parties only as needed to operate our business, such as:
Payment processors
Shipping and logistics partners
Email and marketing platforms (only for subscribers)
Analytics and security services
Legal or regulatory authorities if required
We do not sell your personal information.
5) International Transfers
Because we may use service providers located in different countries, your data may be processed outside your country of residence. We take reasonable steps to ensure appropriate safeguards are in place.
6) Data Retention
We keep personal information only as long as necessary to:
provide services and fulfill orders
comply with legal and accounting obligations
resolve disputes and enforce policies
7) Security
We implement reasonable security measures designed to protect personal information. However, no online system is 100% secure, and we cannot guarantee absolute security.
8) Your Rights & Choices
Depending on your location, you may have rights to:
request access to your personal data
request correction or deletion
object to processing or request restriction
withdraw consent (e.g., marketing emails)
To make a request, contact: support@pristineregaljewelers.com.
9) Marketing Emails
If you subscribe to our mailing list, you may receive updates about new arrivals, rare pieces, and announcements. You can unsubscribe anytime by using the link in our emails.
10) Children’s Privacy
Our Site is not intended for children under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children.
11) Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.
12) Contact Us
Pristine Regal Jewelers
Square de Meeûs 23
Bruxelles, 1000
Belgium
Phone: +32 460 211 852
Email: support@pristineregaljewelers.com