Your privacy matters to us.
Pristine Regal Jewelers respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and share information when you visit our website or make a purchase from us.
1. Information We Collect
When you interact with our website, place an order, create an account, or contact our concierge team, we may collect information needed to provide our services.
A. Information you provide
- Contact details, such as name, email address, and phone number
- Billing and shipping address
- Order details, including items purchased and delivery notes
- Account details, if you create an account
- Messages submitted through forms or concierge requests
B. Payment information
Payments are processed through secure payment providers. We do not store full payment card details on our servers. Payment providers may collect payment data as required to process your transaction.
C. Automatically collected information
- Device and browser information
- IP address
- Pages viewed and actions taken
- Referring or exit pages
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to operate our business, provide services, and improve your customer experience.
- Process and fulfill orders, including payment, shipping, tracking, and customer service
- Communicate about orders, delivery updates, and support requests
- Respond to custom requests, sourcing inquiries, and concierge messages
- Improve the website, user experience, and product offering
- Prevent fraud, abuse, unauthorized activity, and security risks
- Send marketing emails only if you opt in, with the option to unsubscribe anytime
3. Cookies & Tracking
We use cookies and similar technologies to help the website function properly and understand site performance.
- Keep your cart and session working properly
- Remember preferences
- Understand website performance and usage
You can manage cookies through your browser settings. Disabling cookies may affect how the website functions.
4. Sharing Your Information
We may share information with trusted third parties only as needed to operate our business and provide our services.
- Payment processors
- Shipping and logistics partners
- Email and marketing platforms, only for subscribers
- Analytics and security services
- Legal or regulatory authorities if required
Personal information is used to support orders, services, security, communication, and customer experience.
5. International Transfers
Because we may use service providers located in different countries, your data may be processed outside your country of residence. We take reasonable steps to ensure appropriate safeguards are in place.
6. Data Retention
We keep personal information only as long as necessary to provide our services and meet business, legal, accounting, or security requirements.
- Provide services and fulfill orders
- Comply with legal and accounting obligations
- Resolve disputes and enforce policies
7. Security
We implement reasonable security measures designed to protect personal information. However, no online system is 100% secure, and we cannot guarantee absolute security.
8. Your Rights & Choices
Depending on your location, you may have certain rights over your personal information.
- Request access to your personal data
- Request correction or deletion
- Object to processing or request restriction
- Withdraw consent, such as marketing email consent
To make a request, contact us at support@pristineregaljewelers.com.
9. Marketing Emails
If you subscribe to our mailing list, you may receive updates about new arrivals, rare pieces, announcements, or promotional content. You can unsubscribe at any time using the link in our emails.
10. Children’s Privacy
Our website is not intended for children under the age of 13, or the applicable age in your jurisdiction. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page with a revised effective date where applicable.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us using the details below.
- Pristine Regal Jewelers
- Square de Meeûs 23, Bruxelles, 1000 Belgium
- Phone: +32 460 211 852
- Email: support@pristineregaljewelers.com
Customer care and policy pages.
Visit these pages for shipping, returns, contact, order tracking, and product guidance.
Have a question about your information?
Contact our concierge team if you have questions about privacy, customer information, account details, orders, or support requests.