At Pristine Regal Jewelers, we want you to feel confident in your purchase. If something isn’t right, we offer a 30-day return window on eligible items—subject to the conditions below.

30-Day Return Window

You may request a return or exchange within 30 days of delivery.

To begin, contact our concierge with:

• your order number

• the item(s) you’d like to return/exchange

• a brief reason (optional, but helpful)

Return Eligibility (Must Meet These Conditions)

To be eligible for a return or exchange, items must be:

• unused, unworn, and unaltered

• returned in original packaging (including any certificates/cards where applicable)

• free from damage, scratches, or signs of wear beyond what was received

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items (Important)

For authenticity and hygiene reasons, the following are final sale unless faulty or incorrect:

• Custom / made-to-order pieces (including custom requests)

• Engraved items

• Ring settings made to a selected size (if sized/altered specifically for you)

• Loose diamonds and gemstones that are certified/serialized once delivered, unless damaged or incorrect

• Gold bars / bullion products (investment items)

If you are unsure whether your item is eligible, contact our concierge before purchase.

Exchanges

If you’d prefer an exchange:

• we can help you select an alternative item (where available)

• price differences may apply

• exchanges follow the same eligibility rules as returns

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

• contact us within 48 hours of delivery

• include clear photos/videos of the item and packaging

We will arrange the best resolution: replacement, exchange, or refund where appropriate.

Refunds

Once your return is received and inspected:

• approved refunds are issued to the original payment method

• processing times depend on your bank/payment provider

Original shipping fees may be non-refundable unless the return is due to our error.

Return Shipping & Insurance

Return shipping:

• is the customer’s responsibility unless the return is due to our error

• should be sent using tracked and insured delivery for high-value items

We are not responsible for items lost or damaged in transit without tracking/insurance.

How to Start a Return

Contact our concierge support with your order number:

Head Office

Pristine Regal Jewelers

Square de Meeûs 23

Bruxelles, 1000

Belgium

Phone: +32 460 211 852

Need Help?

If you’re unsure about sizing, diamond selection, or eligibility, our concierge can guide you before you place your order.