Secure delivery for fine jewelry and luxury orders.

Processing Time

Processing time depends on the type of item ordered, availability, and whether your piece requires preparation, setting, sourcing, or custom work.

• In-stock jewelry and diamonds: typically prepared and dispatched within 1–3 business days.
• Ring settings, made-to-order pieces, or special finishes: typically 5–10 business days, depending on the piece.
• Custom requests and sourcing: timing is confirmed by concierge before payment, sourcing, or production begins.

Delivery Timeframes

Delivery estimates vary by destination, carrier availability, shipping method, customs clearance, and local delivery conditions.

• Belgium: typically 1–3 business days after dispatch.
• Europe: typically 2–7 business days after dispatch.
• International: typically 3–10 business days after dispatch.

These estimates may vary during peak periods, customs clearance, carrier delays, weather disruptions, or local delivery restrictions.

Shipping Fees

Shipping fees are calculated at checkout based on order details and delivery requirements.

• Destination
• Order value
• Weight and size
• Insurance requirements, where applicable

For high-value orders, insured shipping may be required. If you would like an estimate before ordering, our concierge team can assist.

Tracking & Delivery Updates

Once your order is dispatched, you will receive delivery information where available.

• A shipping confirmation
• A tracking number, where provided by the carrier
• Delivery updates from the carrier, when available

You may also visit our order tracking page for updates after your shipment has been dispatched.

Packaging & Security

Every order is prepared with care to protect your item during transit while keeping the shipment discreet.

• Discreet outer packaging
• Secure internal protection suitable for fine jewelry and luxury items
• Signature on delivery may be required for certain high-value items

Customs, Duties & Taxes

For international deliveries, customs duties, taxes, and import fees may apply. These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated at checkout.

• Customs clearance may affect delivery timeframes.
• Import charges may vary by country.
• Customers are responsible for any additional fees required for delivery.

Delivery Issues & Failed Deliveries

If a delivery is delayed, returned, or marked delivered but not received, please contact us immediately so we can work with the carrier to investigate.

• Ensure your shipping address is correct before placing your order.
• Ensure your phone number is reachable for delivery coordination.
• Delivery delays should be reported as soon as possible.